Page 500 - ONLINE PROCEEDING BOOK WSAVA 2017
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500
An Urban Experience
KPI for keeping track of the business Weekly turnover compared to break even
In the simulation model, I get the budgeted annual turnover. This turnover is the broken down to a weekly turnover. On a regular basis, I post an update to the staff. I graphs I present the weekly turnover compared to last year and to budget. They are presented both “per week” and as “cumulated”. Depending on my aim of the practice I differ between using “break even numbers” or the weekly turnover the practice needs in order to have and 10% EBIT.
Staff cost in percent of turnover
Staff costs, including practice owner salary, is by far the biggest expense running a practice. In Denmark and Norway, practices spend between 60-70% of their net income (turnover minus cost of goods) on staff (salary, tax, education etc.). I suggest that practice owners always keep a  rm eye on the staff-% as a KPI.
Communicating this KPI to the staff is a dif cult task as it is often heard as “you get payed to much”. Nevertheless, I recommend having the discussion with the staff at least twice a year. In the management team you should follow up on this number on a monthly or quarterly basis.
42ND WORLD SMALL ANIMAL VETERINARY ASSOCIATION CONGRESS AND FECAVA 23RD EUROCONGRESS


































































































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